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Shipping & Returns

Shipping

All shipping fees are automatically calculated at checkout and international packages may be subject to customs fees, which are not included in our shipping rate and are the customer’s responsibility to cover. If you are wanting express shipping, please email us at info@teahousecandle.com.

All orders are processed and shipped from Vancouver within 2-4 business days. You will receive a shipping notification once your order leaves for shipping.

Unless your tracking says “it’s been delivered” and you haven’t received the package or a notice slip, your package is still being transferred and is in waiting until it’s safe to do so. It doesn’t mean that your package is lost. We appreciate your patience and understanding so much, and thank you again for your ongoing support.

Returns and Refunds

Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to info@teahousecandle.com within 4 days of arrival. You may exchange your product for another candle of the same size and price within 14 days of purchase if the product is somehow damaged during shipping. The buyer is responsible for the shipping cost on all returned items. The exchange/return process must be started within 30 days of the original date of delivery and requires proof of purchase. 

Once your return is received and inspected, we will email you to notify that we have received your returned item and a credit will automatically be applied to your credit card or original method of payment, within 5 business days. 

You are responsible for the cost of returning your product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time your exchanged product will take to reach you may vary.

Sale and Limited Edition Items

We cannot accept exchanges or returns on sale items, gift cards, or limited edition products.

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