Most Asked
Questions

How Are Your Candles Made? 

Each candle is made in small batches and are hand-poured to ensure a high-quality product is produced every time.

How Do I Take Care Of My Candle? 

We wrote a blog just on candle care best practices! 

What Ingredients Do You Use? 

Our candles are made of the highest quality soy wax, non-toxic & eco-friendly ingredients. The wicks we use are lead free and cotton based.

How Long Will The Candles Burn For? 

Normally on average our glass vessel candles burn between 40-50+ hours in total for 8oz 2-wick candles and 75-85 hours for 14oz 3-qick candles.  

How Long to Process My Order? 

We are currently processing orders in 1-4 business days on average. Please be aware wholesale orders can take longer to make and ship. 

Please refer to your tracking email and allow 4-7 business days for delivery within Canada and up to 2-4 weeks outside Canada.

How Much Is Shipping? 

Shipping costs are calculated at checkout. 

Free shipping is always included on orders above $75 within Canada. 

We also have a discounted flat rate shipping maximum of $10 on any non-wholesale order within Canada. 

Free Local Pickup is available at checkout if you are in the B.C. lower mainland area and would like to skip any shipping fees.  

The Candle I Want Is Out Of Stock

We make and pour in very small batches, so our candles can go out of stock at any moment. The best way to stay up to date on product availability and new products launching is to join our newsletter or contact us directly by email or direct message on Instagram. 

How Many Vessel and Container Sizes Do You Offer?

Currently our candles come in 8Oz (2-wick) and 14Oz (3-wick) reusable and recycled glass jars. 

Do You Ship Internationally? 

Yes, we currently ship to Canada and United States through our website.

 We also accept International orders through email or Instagram direct message (shipping rates will need to be calculated). 

Are You Accepting Wholesale Orders?

To apply for wholesale orders including Retail Stores, Weddings & Wedding Planners, Birthdays, Corporate Gifts and more please submit your application here on our Tea House Candle Wholesale Inquiries form page. 

My Question Isn’t Listed Here? 

For Further Information, please contact us or email us at info@teahousecandle.com and we will be happy to help.